Frequently Asked Questions

White Mountain Freezer Motor Repair

Some Frequently Asked Questions from Customers

1. What is included with the repair?

The first thing I do is diagnose the unit and determine why it is not working properly. I then clean out all the old grease and debris and make the repair. If I have to replace the gears, I will use high quality carbon steel gears. There is also a stub shaft that is know to wear. If I have to replace this, it is replaced with an alloy steel shaft that will out perform the original part. The unit is then regreased and reassembled. I then test run the unit just to make sure it is operating correctly.

2. Is there a warranty with the repair?

I do warranty the repair that I make for 6 months. However, these units are very well built and you should get several more years of use from it. Of course, the more that it is used and less it is maintained, then it could fail sooner.

3. Can I purchase just the gears?

Normally, when the gears in these units fail, it is because of misaligment. Something is worn. Unless they are brought back into the correct alignment, then they will fail again, very soon. It is usually best to send me the unit, let me repair it and get everything back to the way it should be.

4. What's the best way to ship the unit?

The best (most economical) way that I have found to ship these units is using the USPS Priority Mail. The unit will fit in their "Medium Flat Rate" box. Their "Top Loading" variety works the best. If you ship using this method, be sure to pack plenty of the styrofoam "Peanuts" in the box. Otherwise, the unit could shift and get damaged during shipping. This is a three day service and will cost $12.65 (as of 2/2015).

5. My unit is really loud when it is running?

The truth of the matter is that these units are noisy. However, if you notice that it seems to be louder than normal, or it is making a strange sound, this might be a sign that something is wrong internally. If the unit is continued to run like this, it could cause even more internal damage.


	This is a personal service that I provide. I would like fellow owners of White Mountain freezers to continue to enjoy their vintage ice cream freezers. I am in no way, whatsoever, affiliated with White Mountain Corporation or The Rival Company.