Delta Product Support

In 2005 Black & Decker acquired Delta and Porter-Cable. In early 2006, the product support section of Delta's Web site was replaced with DeWALT ServiceNet (DeWALT also being one of B&D's brands). Suddenly the product literature for some older tools, like my 22-650 planer, was no longer available on the Web site, even though it had been available just a week earlier. Delta did not respond to an email despite the Web site's promise to respond within two business days.

I did eventually receive in the mail a printed copy of the literature I had requested. Delta did come through. Some of the online resources are still "missing", though. I had a little chuckle when I noticed that the printed parts list Delta sent me for the obsolete 22-650 planer lists Black & Decker as its manufacturer.

I found online parts schematics from Ace Tool Repair in British Columbia. If you have difficulty getting satisfaction from the Black & Deckerized Delta, try these folks. I haven't purchased anything from them--yet--but they certainly made a positive impression with their online resources.

For Delta machine owners in North Alabama, I'll give a plug for Power Tool Supply & Repair in Decatur, (256) 350-0079. When I was looking for a replacement power switch for my Delta planer, most motor, electrical, and electronics shops in my area gave up after referring me to Grainger (who do not have the appropriate replacement). Power Tool in Decatur, however, took the time to locate and get what I needed.


Chuck Taylor -- (Copyright) -- (Contact)