THOMAS E. MILLER

 

EDUCATION: 

Auburn University, Auburn, Alabama                             

Degree:  Bachelor of Science in Business Administration           

December 1993

Major:  International Business                                      

Minors:  Management Information Systems and German

   

WORK EXPERIENCE:

Technical Services Manager

March 2000 - Present

Belzon, Inc., Huntsville, AL                                              

 IT Supervisor, System Administrator, Consultant, and Helpdesk Manager for Product Manager Air Warrior (PEO Soldier) and Product Manger, Aviation Electronic Systems (PEO Intelligence, Electronic Warfare & Sensors) on Redstone Arsenal.  Duties include IT Project Management, Management of Help Desk personnel, System Administration (Windows based Servers), Active Directory Administration, Network Administration (Cisco environment), Microsoft Exchange Administration, System Disaster Recovery, Information Security Manager (manage several assets and provide IAVA Compliance reporting for several PM’s to the Army Information Assurance CRD database).  Provide Video Teleconferencing Technical support and equipment management. Provide Customers, including both government and contractor employees with Hardware and Software support. Duties also include consulting, researching and recommending systems, support options, servers, workstations, VTC equipment, hardware, and software to support both PM AES and PM Air Warrior. Previous duties were to provide Technical assistance and support for Program Executive Office for United States Army Aviation on Redstone Arsenal (PEO Aviation).  Performed IT Support, Management and Technical Duties for several Project Offices within the PEO Aviation, including PM Cargo Helicopters and PM Apache Helicopters, providing guidance and assistance to the support personnel and government employees. 

 

Information Technologist II

May 1999 - March 2000

Raytheon, Huntsville, AL

Administrate, Design, Manage and Support both Local and Wide area Networks, utilizing several protocols, operating systems, and network topologies for a network of over 200 users and interacted with corporate IT management.  Develop, Administrate, and operate Windows NT and Novell networks. Administrate and manage Red Hat Linux Servers with Domino R5/Lotus Notes.  Provide IT Purchasing, Management, and Technologies Support. Customer Systems Support including remote networking and database support.  Microsoft Systems Engineer Support (NT Server, Workstation, Win9x). Duties also include disaster recovery and systems backup, using RAID, backup (Backup Exec & ArcServe), server clustering, and anti-virus protection. Manage Red Hat Linux Servers for security purposes related to Lotus Notes Network and connection to Internet and for development work in Lotus Notes.  Develop the Patriot End Item Inventory Guide using Interactive Authoring and Display System Support (IADS), MS Access, and other software.  Provided Software and Media Development in IADS, SGML, and Other Applications.  Supported Logisticians by providing systems tools and project management assistance.

 

Information Technology Manager                           

October 1998 – May 1999

Raytheon Service Company, Huntsville, AL (Subcontracted to MEADS, Inc.)

Managed Information Technology Systems for a multinational partnership between Raytheon/Hughes, Daimler-Chrysler (DE), and Alenia (IT).  Worked on the MEADS program proposal with a multinational team of IT personnel, Managers and Engineers, from locations in the United States and Europe. Purchased, Maintained, and Managed all network Assets (Servers, Workstations, Routers, Hubs, Firewalls, Publications equipment, etc.).  Maintained both WAN and LAN connectivity between Huntsville (AL), Bedford (MA), El Segundo (CA), Rome (Italy), Munich (Germany), using Frame Relay and ISDN connections (WAN) and 100BaseT LAN. Administrated Windows NT Servers and Workstations and Lotus Notes Servers and Clients. Maintained and administrated a Sun Solstice FireWall-1 Server for Security of systems, SMTP Mail, and Internet Networking.  Duties included installation of SunOS and software, administration of accounts, networks, security, and printers.   Provided hardware support for Intel-based, SGI, and Sun Workstations. Maintained maximum network performance, throughput, and connectivity by using COTS software and hardware.  Provided both non-Classified and Classified Networks using Encryption Devices. Assisted on proposals by imputing cost estimates, asset management, network architecture, and various other IT related issues.  Directed and Assisted personnel on Information Systems and Network systems. 

 

Programmer                                                                

February 1997 – October 1998

Raytheon Service Company, Huntsville, AL

Administrated Lotus Notes Clients and Servers.  Developed Domino/Notes applications. Provided technical support for all Raytheon Huntsville Lotus Notes Users (150+).  Supported Patriot Project Office, IMMC, and MEADS Notes Users (175+).  Trained Users on Lotus Notes Applications, E-mail systems, and Business applications. Provided consulting to Network Personnel and Systems Engineers. Consulted Technicians and Help Desk personnel during Transition period between VINES network and Novell Network, and Lotus cc:Mail to Lotus Notes Mail Migration.  Assisted with Network and Corporate e-mail architecture, design, and implementation.

 

Senior Computer Systems Specialist/Technician

June 1996 – February 1997

Raytheon Electronic Systems, Huntsville, AL

Operated, Designed, Built, Upgraded and maintained computer systems, network hardware and software for all Raytheon (Huntsville) computer systems.  Provided technical support for Raytheon Electronic Systems and Raytheon Service Company on Hardware, Software, Systems/Applications Training, Networking, Inventory control, and other systems support. Performed Network OS Architecture and Technical Support and Administration (Banyan VINES). Solved problems with Hardware, Software, and Network issues by diagnosing and troubleshooting.  Maintained Keeptracker and Helpdesk programs for inventory, reference, and Information Management.  Developed and implemented disaster recovery and data warehousing plan.

 

Communications Analyst/Technician                        

November 1995 – June 1996

Integrated Diagnostics Support Demonstration (IDSD)

CAS Inc., Huntsville along with HHB 1/7 ADA in Kaiserslautern, Germany

Member of IDSD team in Kaiserslautern, Germany; working directly for the Patriot Project Office and US Army.  Established and Maintained secure Satellite communications with Huntsville (SED), Orlando (Lockheed Martin), and Bedford (Raytheon) via Skydata Peripherals was my main task.  Lead Telecommunications and Network engineer for the project.  Established the Communications link by setting up satellite dish, configuring communications hardware, and integrating all IDS assets (voice, video, and data) in order to give secure communications from a remote, and mobile, site to several US locations.  Performed remote diagnostics support to and from a Patriot Fire Unit during field exercises.  Configured Satellite Modem, Transceiver, Multiplexor, and KIV-7 Encryption Device to operate in IDS environment maintaining maximum operation time, short set-up time, and ease of use for Soldiers.  Used TMDE equipment (Oscilloscope, Spectrum Analyzer, Power Meter, and others) to perform several job functions, including systems diagnostics and communications between Patriot Fire Unit assets and remote locations.  Established networking for IDS, which included Satellite Communications, A.I./Expert Systems, Remote Maintenance Monitoring (RMM), and AVID audiovisual equipment.  Established remote communications via wireless modems to support data, audio, and video communications between Engagement Control Station, Patriot Missile Launchers, and Fire Unit Communications Officers.  Performed Field Exercises with HHB 1/7 ADA in order to prove IDSD’s capabilities and value, with complete success.  Taught/Trained soldiers how to use IDS and all equipment involved.  Established electronic mail communications, using Lotus cc:Mail, for IDS team using local German telephone and satellite system while connecting to multiple cc:Mail Post Offices OCONUS and CONUS.

 

 

Systems Analyst/Network Administrator                   

January 1995 – June 1996      

CAS Inc., Huntsville, AL

Administrated CAS, Inc.’s entire computer network, hardware and software (300+ users).  Administrated both the LANtasic Network and the cc:Mail systems.  Trained at Tobin Wells, Ft. Bliss, TX for Integrated Diagnostics Support (IDS) of the PATRIOT missile system, including use of AVID remote video conferencing system, satellite communications, and mobile communications. Networked several computers in facilities (including: installing wiring, software, hardware, etc.).  Installed Phone System and administrated both the DIAL and ESSX systems for CAS, Inc.  Maintained all Routers, Post Offices, Gateways, Pipelines, ISDN terminals, etc for CAS, corporate network. 

 

Engineer Aide/Systems Analyst

December 1987 – January 1994      

CAS Inc., Huntsville, AL (Co-op)

I was employed at CAS, Inc., during summer and Christmas vacation while attending Auburn University and my senior year in High School (approximately 17 weeks per year).  Administrated cc:Mail and assisted in Network Administration.  Created Electronic Library for Diagnostic Manuals and Missile Systems Manuals using AutoCAD, Dbase III, and other applications.  Worked with classified documents and media, including operation and storage with no security violations.  Designed databases for missiles, missile systems, radar systems, and military aircraft for an on-line library system, using 4^th Dimension (Macintosh) and Dbase. Managed inventory of all classified materials related to program.  Created reports and documentation for the Patriot Missile program office, always meeting deadlines. Directly supported U.S. Government and U.S. Military customers by creating databases to increase productivity and meet information needs.  Trained personnel on database systems, which I created and maintained.

 

Certifications/Certificates of Training:    

 

12/17/2003       Certificate of Training for STAT Scanner – CIO/G6, United States Army

9/10/2003        Certificate of Training: Microsoft Course number 2028 – Windows 2000 Administration – New Horizons, Huntsville, AL

8/22/2003        Certificate of Training: Microsoft Course number 1572 – Implementing and Managing Microsoft Exchange. New Horizons, Huntsville, AL

8/15/2003        Level II Security course at U.S. Army Space and Missile Defense Command training Center. Courses completed:  System Administrator Security (SAS) Course - Course no. 7E-F66/531-F21 and Network Manager Security (NMS) Course - Course no. 7E-F67/531-F22

7/13/1999        Certificate for Completion of Microsoft Course #922: Implementing and Supporting NT Server & Workstation 4.0 and Core Technologies (J.F. Drake State Technical College – Microsoft Authorized Academic Training Program)

5/6/1999          Certificate for Completion of Microsoft Course #578 Microsoft Networking Essentials (J.F. Drake State Technical College – Microsoft Authorized Academic Training Program). 

5/5/1999          Certificate for Completion of Microsoft Course #689 Microsoft NT Server in the Enterprise (J.F. Drake State Technical College - Microsoft Authorized Academic Training Program)

9/18/1998        Certificate for Basic IADS Authoring/SGML (Interactive Authoring and Display System) IMMC/AMCOM

 

COMPUTER SKILLS and Other Info:

Administration, Operation, Maintenance and Securing of Microsoft Windows Servers (NT/2000) and Workstation (9x, 2000, XP), including Active Directory.  Operation of Backup Exec v8/v9, Domino Server, Lotus Notes, MS Office Suite (9x, 2000, XP, 2003), Arc Serve, FEDLOG Server, and several other business and IT Applications, Some UNIX/Linux experience, Network Experience with Cisco, 3COM and Xplex  Routers an Switches. Experienced with Satellite Communications (Skydata and Comstream transceivers, modems, and receivers).  Operated several encryption devices (KIV-7 and KG-84).

 

Ø                        Personal:  Since 1987, I have been working in the Defense industry and enjoy working with government, military, and civilians to support our great country.  I enjoy the Outdoors, Fishing, ATV’s, and good ol’ mother nature.  Digital photography and video are also hobbies.  I enjoy traveling anywhere.  I also enjoy working in the International Environment with people from all countries.  I enjoy my German-American heritage and if I ever get time, I would like to expand my education in International Business and how it is affected and enhanced by Technology.  Reaching deep, I would love to become more educated in Law and Architecture.  I agree that the WWII Generation is the greatest people and minds that we will ever know – let us honor them by never forgetting.  Fatherhood is an experience in itself, wonderful.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Serving the US Government and the US Military as a contractor is an honor and privilege.

I have done so my entire professional career and only hope that I have made a difference to the soldier in the field

 and that he or she will have an easier and safer job because of my efforts

millerte@hiwaay.net